Tuesday, December 20, 2011

It's Not About Them - It's You

Having a paradigm shift and taking responsibility for your role in the equation with difficult people is not a new idea in interpersonal communication, but Tony Schartz lines it up so that it's very easy to follow.

Most workplaces will have a range of personalities and behaviors coming in from several different directions, with plenty of opportunity to test his method for yourself.  Do not shy away from these opportunities, and your abilities, to become a truly active part o the solution and improve your relationships.

Tony's article, The Secret to Dealing With Difficult People: It's About You, can be found on Harvard Business Review here