Saturday, July 7, 2012

Smart Homes - Smarter Service

Smart homes are here to stay, yet the real brilliance may be found in having staff who know how to provide service itself when the technology cannot. 

The sugar high of tweeting the kitchen lights off always crashes when people realize the core nutritional value of thinking ahead, instead of relying on the toaster to do it for them.

Smart homes of the 1840's had access to an amazing new device, the telegraph, the technology having been perfected to, on a day when all parts of the system were up and functioning, communicate messages instantly over several miles.  At the time, a truly impressive event. Yet, the more reliable method of having staff get on a horse and deliver the message in person was not lost on those estate managers who knew the value of maintaining reliable back-up systems.

The ultimate luxury for high net worth clients of the future will not be found within the hardware itself, yet will remain with having staff who know how to succeed with less battery-operated assistance, as well as with more. Some revolutionary comments from pewinternet.org:

“…People don’t seem to want this stuff very much. They like for their homes to be dumb. How many people do you know who have bought one of those alarm-clock coffee pots, loved them for a month, and then stopped using the alarm-clock feature all together? Smart homes are like that on a grand scale.”

“…I’m really into gadgets and efficiencies and optimization, and I don’t yet see the value of having my fridge ping my phone that we need milk.  I’m not that out of touch that I need that, and can instead just know from breakfast what’s there.”  

Alfred Pennyworth succeeded
with technology, not because of it.


What’s your plan-B to deliver the service expected when the servers freeze?  Are you prepared to satisfy your principals underlying needs both with, and just as importantly - without, this years' newest circuitry?