- Margaret Heffernan
Have you ever seen a movie that just resonated so deeply with something that was so true in life, you had to watch it twice? Not because you thought it'd be better the second time, but just because you wanted to connect again with the lesson, the inspiration, or even the beauty of someone having taken the time to bring it all to life, for just a few more minutes.
Successful disagreement is not the practice of simple back biting or bickering. Instead, what Margaret Heffernan so expertly outlines for us in her amazing TedTalk is that disagreement can be a purposefully installed tool within a successful team or organization, one where people have both the opportunity - and, even more importantly, the expressed duty - to challenge others' ideas or assumptions; to keep a critical eye out for doing things better, more accurately, and more effectively than were done even just yesterday, or maybe will be done tomorrow. And this would include the opportunity for us to disagree with both every process and every person on our teams... including a team value, itself.... and even the estate manager, herself.
But on our household service teams, do we actively invite disagreement and create a healthy environment for its benefits? As in most organizations, we often do not... and we mostly fail to take advantage of this amazing opportunity to tap into our very best resources: our team members, themselves.
"85% is a really big number. It means that people like many of us, who have run organizations and have gone out of our way to find the very best people we can, mostly fail to get the best out of them."
After you see what good conflict is really all about, I know you'll be glad you saw the movie twice. But, then, of course... don't hesitate to disagree with me... just pass the popcorn!