Thursday, July 23, 2015

The Postman Always...

Cora Smith:  I want to make something of this place, I want to make it into an honest-to-goodness...

Frank Chambers:  Well, aren't we ambitious.

The title of this post was originally going to be Great Postmen Always Quality Check Their Mail Forwarding Twice In Order to Support Both Their Team and Their Citizen Employers, yet it was just too long and frankly just not as catchy as the 1946 film title about him ringing twice.

More importantly, however, is the inspiration for the post, having just met my new postal carrier and realized his impressively efficient method for ensuring mail is forwarded involves not simply writing the name of the current mailbox tenant inside the box, yet strategically placing it in a very specific spot and also writing  the recently vacated tenant in another.

This may not sound too impressive at this moment, but, stay with me here as I explain further...

This extra step procedure just described allows the carrier to - make decisions on-site at ground level and in real time and without relying on an outdated official procedure written in an old binder book and now living on a high dusty shelf somewhere - and ensure that piece of mail about to be dropped into the little metal box not only belongs to the current tenant, yet also if a piece has been skipped over by the automated sorting mechanisms located somewhere upstream from his efforts and placing those well-known little yellow forwarding stickers on the mail, he can quickly correct the error and ensure it's forwarded as truly intended when he returns to his station, instead of simply dropping it in the box and requiring the new tenant to then re-mail it whereby it goes through an even longer process to reach its intended recipient.

This process, let it be noted, adds not only effort yet also time to his workdays, no doubt inconveniencing him in the short run and probably causing him to have arrived home late for dinner more than a few times, but then adding value to his colleagues and his clients in the long run. The
effort, it should also be noted, is not required in his job description; it's just, and I can only say, the mark and manifestation of a truly great service worker who thinks of others' needs ahead of his own personal considerations, the type of person we all dream of being served by one day and having the honor to work alongside as well.

Do you see where I'm going with this now?

How many processes on your estate could be improved, for both the benefit of the client and the benefit of assisting others on your staff or family office who won't then need to clean up the mess left behind - even if it's Always Been Done That Way?

Which family members on your estate may actually notice the improvement and really appreciate the better service?

And even if no one does notice, how would your own self image and pride in a job well done be affected?

These are obviously all rhetorical questions, yet they're all I can do. I'm handing the thinking over to you now because, honestly, I've got that movie to go watch.

No comments:

Post a Comment

Thank you for your feedback.