|Enough already! Stop |
making me read these graphs!
I recall my least favorite part of the Organizational Behavior & Leadership program at USF was the required digestion of multiple graphs, charts, and their attendant acronyms (every one of them absolutely unmemorable, even the ones that phonetically could actually be pronounced). They all seemed to just mush together after a while into a jumble of larger, even more confusing nonsense, as we each searched to carve out our own unique management styles and processes - those which had the most meaning for us both personally and professionally.
Yet, not so fast, because here's one that really makes sense! Trust me here, you'll remember this one and find it truly useful for both performance reviews and 360 feedback inspiration on your estate, so please just stay with me here and hang in there for just one more graph....
Enter... the BARP-COTT Box! Well, I guarantee you will NEVER remember the acronym itself, but it really doesn't matter because this concept is so good, you'll have the Box proudly displayed on your staff room whiteboard at all times, providing inspiration (and a quick self-review) daily for each of your staff members... and yourself.
|The graph itself is really quite Tolerable, wouldn't you agree?|
Think, for just a moment, about each domestic staff member on your estate, either those who you are managing or working alongside otherwise. Now, think about how they perform their duties in regards to both proficiencies and behaviors. Are they working in an Optimal state? If not, is there performance sub-par and they are Coachable? And if they're not Coachable, what is your (or your Estate Manager's) plan of action? Or, is their performance excellent and their hitting all 10's in providing the service needed and fulfilling each of their assigned responsibilities - yet their attitude sucks and they're basically abrasive to be near? Is your Estate Manager then just Tolerating their presence and if yes, how is that affecting the other staff and their own performance?
The graph is an interesting exercise because it begins as what appears to be a simple assignment - yet opens up a wide vista (or a can of worms, depending on your perspective!) of possibilities for discovering the nuances of how each staff member gets through both their day - and their ability to be a team player, as well.
Also worthy of note is how the box changes for each person gazing upon it. Whereas the Estate Manager may find a staff member in the Tolerable Quadrant 3, the Principals may not see the details of how they actually spend their day - and view said staff member in Optimal Quadrant 2. The reverse may also present itself between Estate Manager and subordinates, between co-workers themselves, and between the Estate Manager and Principals - and even between anyone of the above and the Principals' guests and extended family. All in all - it's a great way to begin discussions both during performance review periods, and virtually all other periods in-between.
What's been your experience with assigning characteristics of both skill and behavior to those on your domestic team - and even more interesting, what's been your experience with having those characteristics assigned.... to you?
Below is the reprinted full article containing Hank Boyer's BARP-COTT Box from Multi-Briefs Exclusive: