|OK, maybe not this surprised. But very close.|
In brief, the book was based on a huge Gallup study which took place over a twenty-five year span, outlining twelve points of what the best managers do, in all industries, to engage the hearts, minds, and souls of the best workers, creating what is now commonly referred to as discretionary effort - which is, as most estate managers already know, a very special place located at the complete other end of the estate from where ROAD warriors spend their day. I find myself still referring back frequently to this singular, wholly-applicable, and user-friendly book as the best foundational work on the topic of what people - working in virtually any job - need (not simply want) to do the work you want them to, well, do.
I dare say, if you were only going to read one book on improving your skills as a household or estate manager, please... read this one.
|Um, no... not the movie.|
To their minds, and to my Macaulay Culkin like surprise, their worst-case scenario was for domestic staff to be thinking "I'm outta here"... and leaving. I suggested to them quite the opposite: the worst-case scenario for an Estate Manager who enters into a new job is that of the staff thinking "I'm outta here"... and staying!
So then, the time now comes to ask the hard questions. What is the strategy for engaging ROAD warriors... on your estate? Of seeing their value - and then helping them to know it's their responsibility to fully demonstrate such - on a daily basis?