Saturday, December 1, 2018

A Love Story


I slept and dreamt that life was joy.  I awoke and saw that life was service.  I acted and behold, service was joy.  - Rabindranath Tagore



Great service stories are really great love stories, and I think that's why we can all relate to them so well. Everyone's been in love, and everyone's had great service, and I'd bet that everyone has made the connection between being served well and the feeling of being loved.

There's no shortage of great stories out there and I cannot top any one of them, but I will say there's nothing I like more than finding love in unexpected places. Like the deli owner I saw today in midtown who I hadn't visited in weeks, yet despite serving many customers since then, he still remembered exactly how I liked my coffee and started pouring it almost as soon as I walked in the door. I honestly can't tell you if it was a good cup of coffee or not, and it really doesn't matter. But I'll never forget the look in his eye when he greeted me and welcomed me back into his little shop.

If you like good service and love stories as much as I do, here's eleven to get your day started. Many of them are from service companies already quite famous for how their cultures have consistently produced the best-of-the-best. Some of these service stories made me cry - and reminded me of how connected our service efforts are to showing love for other human beings.

I think that a culture of service and love can be grown just about anywhere...  and I certainly think it can be grown right where you work, too, and I wish you the best in service, and the best in love.

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